- Returns are accepted on most unused items that are in the original packaging and return is requested within 30 days of order date (customer pays the shipping cost for return). Returns are subject to a 10% restocking fee (exchanges are excluded from restocking fee). Please contact us at freezedryingsupplies@gmail.com if you would like to make a return.
- Returns are NOT accepted on the Harvest Right Wifi Kit.
- If freeze drying supplies approves a return after 30 days from order date the customer pays the return shipping, reimbursement for the original shipping costs, and may be subject to a 20% restocking fee. Please contact us at freezedryingsupplies@gmail.com if you would like to make a return.
- We are happy to make exchanges if you have ordered the wrong-sized item. Please send us an email at freezedryingsupplies@gmail.com (customer pays the shipping cost for return).
- If you receive a damaged item please contact us at freezedryingsupplies@gmail.com and include pictures of the damaged item(s)
- If a package is returned to us because a customer refuses delivery or provides and invalid address, the return shipping cost as well as a 20% restocking fee will be deducted from the customers refund.
Return Policy
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